Everything You Need to Know
All Your Questions, In One Place
Whether you’re planning a renovation or just exploring your options, our FAQ page covers everything you need to know about working with Hills Robes & Screens. From product details to installation timelines, warranty info, and service areas—we’ve made it easy to find the answers you’re looking for.




What you need to know
Frequent Questions
Have questions? You’re not alone. Check below for answers to the things we’re asked most often, or get in touch if you still need help.

Do you charge for quotes or site visits?
No, quotes and site visits are free for customers located on the Sunshine Coast and surrounding areas.
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How long does it take to get my quote?
We aim to get your quote to you within 1–3 business days after receiving all the required details. If a site measure is needed, we’ll book this in as soon as possible.
What if my walls or floors are uneven?
Our experienced installers are used to working with uneven surfaces and will make the necessary adjustments to ensure a safe and clean finish.
Do I need to pay a deposit?
Yes, a deposit is required to secure your booking and start production. The remaining balance is due after installation is complete.
What happens on installation day?
Our installer will arrive at your booked time, complete the job efficiently, and tidy the space before leaving. Most installations are completed within a few hours.
Do you work with builders and trade clients?
Yes, we work with builders, developers, and renovation teams across the Sunshine Coast. We offer both supply-only and install services, and can coordinate directly with your trades where needed.
Can you install multiple products on the same day?
Where possible, yes. If you’re having wardrobes and shower screens installed, we’ll coordinate the schedule to minimise disruption.
Can you remove my old robe doors or screens?
Yes, we offer removal and disposal of old doors, screens, or fittings as part of the installation process. Just let us know during quoting so we can include it.
Can I mix mirror and panel sliding doors?
Yes, you can mix and match mirror panels with coloured or timber-look panels for a modern and functional design that suits your space and style
How involved can I be in the design process?
As much as you like! Some clients come to us with a clear vision, others want guidance. Either way, we’ll walk you through every decision to ensure your final result reflects your needs and style.

Got More Questions? Let’s Chat
Our expert team has the answers and we’re here to help every step of the way. We’ll make sure all your questions are covered, so you feel confident moving forward — then we can get started on designing and delivering your perfect space.
what you need to know
Terms And Conditions Of Installation
Our supply-only sliding robe doors are made to order and available for pickup from our Caloundra workshop. We’re not able to offer packaging, postage or freight services for these products. If you’d prefer professional installation, we’re happy to provide a quote.
Disclaimer
For supply-only orders, it is the customer’s responsibility to provide accurate measurements. Hills Robes & Screens cannot accept liability for incorrect sizing or fit resulting from inaccurate information supplied. Please ensure all measurements are double-checked prior to placing your order.
